Solved by verified expert :9) What is the difference between a firm’s
mission and its strategy?
Section 3 Achieving Competitive Advantage Through
Operations
1) Experience differentiation is an
extension of product differentiation, accomplished by using people’s five
senses to create an experience rather than simply providing a service.
2) Low-cost leadership is the ability to
distinguish the offerings of the organization in a way that the customer
perceives as adding value.
3) Which of the following is LEAST likely
to be a low-cost leadership competitive advantage?
A) low overhead
B) effective capacity use
C) inventory management
D) broad product line
E) mass production
4) A firm can effectively use its
operations function to yield competitive advantage through all of the following
EXCEPT:
A) customization of the product.
B) setting equipment utilization goals
below the industry average.
C) speed of delivery.
D) constant innovation of new products.
E) maintaining a variety of product
options.
5) The ability of an organization to
produce goods or services that have some uniqueness in their characteristics
is:
A) mass production.
B) time-based competition.
C) competing on productivity.
D) competing on quality.
E) competing on differentiation.
6) Which of the following statements best
characterizes delivery reliability?
A) a company that always delivers on the
same day of the week
B) a company that always delivers at the
promised time
C) a company that delivers more frequently
than its competitors
D) a company that delivers faster than its
competitors
E) a company that has a computerized
delivery scheduling system
7) Which of the following is an example of
competing on the basis of differentiation?
A) A firm manufactures its product with
less raw material waste than its competitors do.
B) A firm’s products are introduced into
the market faster than its competitors’ products are.
C) A firm’s distribution network routinely
delivers its product on time.
D) A firm offers more reliable products
than its competitors do.
E) A firm advertises more than its
competitors do.
