Solved by verified expert :111. Which of the following uses the latest information technology to
keep in close touch with customers and to collect and manage large amounts of
customer data?
a.
Supply chain
management
b.
Learing
organizations
c.
Scientific
management
d.
Customer
relationship management
e.
The humanistic
approach
112. An innovation mindset that strives to meet customers’ immediate
needs quickly and inexpensively is referred to as:
a.
Kaizen
b.
Just-in-time
control
c.
Total quality
management
d.
Jugaad
e.
XY Theory
113. Jessica is a recent college graduate who is seeking a job that
includes telecommuting, shared jobs, flextime, and organization-sponsored
sabbaticals. Based on this information,
Jessica most likely belongs to which demographic group?
a.
Baby Boomer
b.
Generation X
c.
Generation Y
d.
Generation Z
e.
Tweener
114. Genex Dynamics is a ballistics company that uses the unity of
command, scalar chain, and division of work principles. These are part of which management
philosophy?
a.
Administrative
principles approach
b.
Bureaucratic
approach
c.
Scientific
management approach
d.
Humanistic approach
e.
Behavioral sciences
approach
115. Matrix Dress Designs operates using the concept of empowerment,
where employees act independently and with management facilitating rather than
controlling workers. These qualities
represent which management approach?
a.
Administrative
principles approach
b.
Bureacratic
approach
c.
Scientific
management approach
d.
Humanistic approach
e.
Behavioral sciences
approach
116. Georgia, an airline CEO, often looks for patterns of movement
within the airline industry, focusing on the qualities of rhythm, flow,
direction, shape, and networks of relationships. This type of activity, referred to as
________ thinking, allows Georgia to see the structures that underlie complex
situations within the industry and company.
a.
systems
b.
qualitative
c.
quantitative
d.
conceptual
e.
contingency
117. __________ specifies a goal of no more than 3.4 defects per
million parts.
a.
Benchmarking
b.
Total quality
management
c.
Six sigma
d.
Balanced scorecard
e.
JugaadThe promotion to
first line manager took place just six weeks ago for Barry Miller. He was well
qualified for the promotion, but the new job still required a lot of training.
One of the challenges has been to coordinate the production of his team with
the needs of the sales department and with the availability of raw materials from
his suppliers. Setting priorities and developing schedules to accomplish the
work is a part of Barry’s job that he has really enjoyed. The challenges to
maintain high rapport and to build a strong team with his employees have
already brought him a lot of satisfaction. In reflecting about the last six
weeks, Barry concludes that he is very happy about his new job. 1. In his job, Barry needs to
a.
plan.
b.
organize.
c.
lead.
d.
control.
e.
all of these.
2. The managerial skill that is least important
at Barry’s middle-level management position is
a.
conceptual.
b.
human.
c.
technical.
d.
all of these skills
are vital.
e.
none of these
skills are important.
3. By maintaining information links, Barry
Miller was exhibiting the interpersonal role of
a.
figurehead.
b.
leader.
c.
liaison.
d.
monitor.
e.
spokesperson.
