Solved by verified expert :1) Some of the operations-related
activities of Hard Rock Café include designing meals and analyzing them for
ingredient cost and labor requirements.
Answer:
TRUE
Diff: 1
Key Term:
Operations management
Objective:
LO1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
2) Because Hard Rock Cafés are themed
restaurants, operations managers focus their layout design efforts on
attractiveness while paying little attention to efficiency.
Answer:
FALSE
Diff: 1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
3) All organizations, including service
firms such as banks and hospitals, have a production function.
Answer:
TRUE
Diff: 2
Key Term:
Production
Objective:
LO1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
4) Operations management is the set of
activities that creates value in the form of goods and services by transforming
inputs into outputs.
Answer:
TRUE
Diff: 1
Key Term:
Operations management
Objective:
LO1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
5) An example of a “hidden”
production function is the transfer of funds between accounts at a bank.
Answer:
TRUE
Diff: 2
Key Term:
Production
Objective:
LO1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
6) At Hard Rock Café, tasks that reflect
operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of the above.
Answer:
E
Diff: 1
Key Term:
Operations management
Objective:
LO1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
7) An operations task performed at Hard
Rock Café is:
A) borrowing funds to build a new
restaurant.
B) advertising changes in the restaurant
menu.
C) calculating restaurant profit and loss.
D) preparing employee schedules.
E) all of the above.
Answer:
D
Diff: 2
Key Term:
Operations management
AACSB:
Reflective thinking skills
Objective:
LO1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
8) Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or
service.
E) to the manufacturing sector
exclusively.
Answer:
D
Diff: 2
Key Term:
Operations management
Objective:
LO1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
9) ________ is the set of activities that
creates value in the form of goods and services by transforming inputs into
outputs.
Answer:
Operations management
Diff: 1
Key Term:
Operations management
Objective:
LO1
Learning
Outcome: Discuss operations and
operations management as a competitive advantage for the organization
10) Identify three or more
operations-related tasks carried out by Hard Rock Café.
Answer:
Providing custom meals; designing, testing, and costing meals;
acquiring, receiving , and storing supplies; recruiting and training employees;
preparing employee schedules; designing efficient restaurant layouts.
Diff: 1
Key Term:
Operations management
Objective:
LO1
Learning Outcome: Discuss operations and operations management
as a competitive advantage for the organization
