Solved by verified expert :15)
Information that was previously fragmented in different systems can be easily
shared across the firm to help different parts of the business work more
closely together.
16)
Enterprise systems integrate the key business processes of an entire firm into
a single software system that enables information to flow seamlessly throughout
the organization.
17)
Supply chain management (SCM) systems help businesses manage relationships with
their customers.
18)
Customer relationship management (CRM) systems help firms manage their
relationships with their customers.
19)
SCM systems consolidate and integrate customer information from multiple
communication channels.
20)
Transaction processing systems (TPS) enable organizations to better manage
processes for capturing and applying knowledge and expertise.
21)
Knowledge management systems (KMS) also link the firm to external sources of
knowledge.
22)
KMS support processes for acquiring, storing, distributing, and applying
knowledge, as well as processes for creating new knowledge and integrating it
into the organization.
23)
DSS applications create deep-seated changes in the way the firm conducts its
business, and they are often costly to implement.
24)
Intranets and extranets are really more technology platforms than specific
applications.
25)
An intranet typically centres on a portal that provides a single point of
access to information from several different systems and to documents using a
Web interface.
26)
End users are representatives of departments outside the information systems
group for whom applications are developed.
27)
Transaction processing systems are most commonly used by the senior management
level of an organization.
28)
A transaction processing system is a computerized system that performs and
records the daily routine transactions necessary to conduct business.
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