Solved by a verified expert :Week 5 discussion
DQ1
You are a Family Nurse Practitioner working in an outpatient
primary care office of a large hospital system. The practice has been operating
for over 15 years, and many of the administrative and clinical staff were hired
when the practice opened. You have been in the practice for less than 3 months.
In that short amount of time, you have witnessed several of the clinical staff
have heated arguments with each other, sometimes in patient areas. Today, one
of the back office assistants didn’t come to work. Unfortunately, this pattern
of behavior is not unusual in this practice. Your clinical schedule is
especially busy. Working without appropriate office staff will negatively
influence your ability to spend time with patients, impede the flow of patients
through the office, and could impact patient safety.
How should you logically respond in this situation? Provide
rationales and evidence to support your decisions.
DQ2
Leadership is not random. It is multifaceted and must be
communicated as a stated plan to effect a change. Organizational leaders
provide a vision and move others toward a common goal.
In this scenario, what evidence-based organizational
strategies and management skills might you employ to resolve co-worker
conflict? Provide evidence and rationales to support your decisions.
DQ3
According to Buppert (2011), quality improvement and patient
safety are inextricably intertwined. A work environment that supports
teamwork and respect for other people is essential to promote patient safety
and quality of care. Unprofessional
behavior is disruptive and adversely impacts patient and staff satisfaction,
the recruitment and retention of healthcare professionals, communication,
teamwork and undermines a culture of safety.
Unprofessional behavior is therefore unacceptable.
How does teamwork increase patient safety? Provide evidence
and rationales to support your decisions.
