Solved by verified expert :51. An accounting firm discovers that its junior accountants are not
properly completing IRS forms on the new computer system when preparing
customers’ income taxes. This problem can best be resolved through:
a) literacy training.
b) retraining.
c) skill training.
d) motivational training.
e) creativity training.
52. The needs analysis that the
IBM project team in the text conducted identified phone call mishandling as
_____ problem.
a) a skill
b) a creativity
c) a clarity of goals
d) a poor supervision
e)
not a training
53. IBM’s program offers several
lessons including:
a) needs assessment should begin with all three levels at one time.
b) building commitment is the most important step in some situations.
c) using a single standardized training package to ensure
consistency.
d) using current practitioners adds credibility to the training.
e)
all of the above
54. Research shows that when it
comes to retraining:
a) it only helps employed workers who need to be updated in their fields.
b) it is becoming the largest form of training offered by companies.
c) companies often neglect it even when upgrading equipment.
d) it is the least expensive with the greatest payoff of any type of
training.
e) often also requires motivational training at the same time.
55. The majority of retraining focuses on:
a)
cross-functional teams.
b)
knowledge.
c)
literacy.
d)
skills.
e)
motivation.
56. Retraining is often
necessary when job requirements change and employees must learn how to perform
new duties. With the change to
automation in many businesses:
a)
retraining is often
unnecessary since automation generally requires less-skilled workers.
b)
companies don’t feel the need
to upgrade employees’ skills, as the technology makes up for a limited skill
base.
c)
more highly skilled workers
are often needed.
d)
diversity training is
increasingly important.
e)
none of the above
57. _____ prepares workers to be
able to quickly change jobs, help where needed, and respond rapidly to change
within their respective companies.
a) Cross-functional training
b) Skills training
c) Team training
d) Retraining
e) Peer training
58. Cross-functional training
has a number of advantages for most companies, including:
a) being widely accepted by most managers, therefore making it
relatively easy to get people to participate.
b) being the least expensive training to conduct.
c) preparing employees for promotions.
d) increasing employee versatility and adaptability.
e)
better team problem solving.
59. Cross-functional training
may be accomplished by:
a) apprenticeships.
b) job redesign and enrichment.
c) peer trainers.
d) using computers and simulations.
e)
team training.
60. Cross-functional training
poses numerous advantages, including:
a) increasing independence in team members.
b) increasing the likelihood of promotion for participants.
c) being the lowest cost type of training.
d) eliminating the need for trainers.
e)
reducing the need for
supervision.
