Expert Answer :CHAPTER 2—STRATEGY AND HUMAN RESOURCES PLANNING

Solved by verified expert :31. Differentiation strategy is based on efficiency and productivity. 32. While unemployment rates vary by sector, the shortage of talent in low-skill jobs continues to create a real challenge for firms. 33. Organizational structure is the framework in which activities of the organization members are coordinated. 34. Shared values act as a guiding parameter for strategic planning. 35. In unionized firms, layoffs are typically based on performance. 36. The order of employee layoffs is usually based on seniority and/or ability. 37. A disadvantage of overemphasizing seniority is that less competent employees receive the same rewards and security as more competent employees. 38. Markov analysis shows the percentage of employees who remain in each of the firm’s jobs from one year to the next. 39. Benchmarking identifies the best practices in a given area and establishes them as performance standards. 40. The target company for benchmarking does not need to be a competitor. 41. Calculating separation costs and training investment factors are components measures of human capital. 42. The Balanced Scorecard is a tool for mapping a firm’s strategy in order to ensure strategic alignment. 43. The quality of fill metric attempts to measure how well new hires that fill positions are performing on the job. 44. A SWOT analysis helps executives summarize the major facts and forecasts derived from external and internal analysis.