Solved by verified expert :60)
According to the theory of scientific management, the managers and engineers
should be responsible for planning and executing the plans.
61)
Kaoru Ishikawa is credited with democratizing statistics.
62)
The major theoretical contribution of Ishikawa is his emphasis on total
involvement of the operating employees in improving quality.
63)
According to Kaoru Ishikawa, the ideal state of quality control is when
inspection is no longer necessary.
64)
Feigenbaum’s three-step process to improve quality include quality leadership,
quality technology, and organizational commitment.
65)
Hothouse quality refers to quality programs that receive a lot of hoopla and no
follow-through.
66)
The zero-defects approach to quality improvement was proposed by Armand
Feigenbaum.
67)
The Taguchi method provides a method for adjusting the mean of a process by
optimizing controllable variables.
68)
Quality loss function and robust design are concepts included in Ishikawa’s
quality philosophy.
69)
Ideal quality refers to a reference point for determining the quality level of
a product or service.
70)
The Taguchi concept of robust design states that products and services should
be designed so that they are inherently defect-free and of high quality.
71)
Tom Peters is the principle pioneer of benchmarking.
72)
Robert C. Camp’s approach to management is value-based in that he proposes that
people in management live a life that balances professional with personal and
spiritual growth.
73)
Michael Hammer and James Champy are most closely identified with reengineering.
74)
The underlying precept of re-engineering is that firms can become inflexible
and resistant to change.
75)
Firms that are successful in improving quality take a contingency approach.
76)
Strategic planning is at the core of quality management.
77)
Fact-based improvement refers to an approach that favors information gathering
and analysis.
78)
The reengineering approach focuses on the need for in-depth information
gathering and analysis.
