Solved by verified expert :1. The two kinds of
external organizational environments are the general environment and the
specific environment.
2. External environments are the forces and
events outside a company that have the potential to influence or affect it.
3. According to its rate of environmental
change, an organization’s environment can be either stable or dynamic, but not
both.
4. Environmental complexity refers to the degree
of change in the external factors that affect organizations.
5. Resource scarcity is the degree to which an
organization’s external environment has an abundance or lack of critical
organizational resources.
6. Under conditions in which the rate of both
environmental change and complexity go up while environmental resources become
scarce, environmental uncertainty can be expected to increase.
7. The general segment of a company’s external
environment consists of the economy and the technological, socio-cultural, and
political/legal trends that indirectly affect all organizations.
8. The general segment of a company’s external
environment is unique to each firm’s industry and directly affects the way it
conducts day-to-day business.
9. Changes in any sector of the general
environment eventually affect most organizations.
10. The specific segment of an organization’s
external environment is unique to its region of the country.
11. Business confidence indices are a viable
alternative to economic statistics for management decision making.
12. Managers often prefer economic statistics to
business confidence indices as tools for managerial decision making because of
their inherently greater accuracy.
13. The best way to manage legal responsibilities
is to retain a large staff of legal specialists to defend the company against
any charges.
14. In contrast to the general segment of the
external environment that DIRECTLY influences an organization, changes in the
specific segment of an organization’s external environment INDIRECTLY affect
the way a company conducts its business.
15. Proactive customer monitoring is defined as
identifying and addressing customer trends and problems after they occur.
