Solved by verified expert :1. In SWOT analysis, strengths and weaknesses are most easily
identified by looking: A. At the firm as a potential customer.
B. Inside the firm at its specific resources. C. At the firm’s
competition.
D.
At the firm’s product.
E.
Outside the firm from a consultant’s perspective.
2. In SWOT analysis, opportunities and threats are identified by: A. Consultation with middle management.
B. Talking with the rank and file workers. C. Looking outside the
firm.
D.
Brainstorming techniques.
E.
Reviewing our corporate strategy.
3. Which of the following does not
represent a possible opportunity for a manufacturing firm as a part of SWOT
analysis?
A.
Demographic trends.
B.
Technological advances in the industry.
C. An efficient process developed by our firm for manufacturing a product. D. Changes in regulation of the industry.
E.
Changes in the economic environment facing all industries.
4.
The balanced scorecard:
A. Is not comprehensive, since it doesn’t include all the CSFs
which contribute to competitive success.
B. Helps
focus managers’ attention to bottom line profits.
C. Is forward looking, stressing nonfinancial measures that can
lead to benefits in the future. D. Fails to reflect environmental and social
effects of the firm’s operations.
E. Is heavily weighted toward the financial critical success
factors (CSFs).
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Chapter 02 – Implementing Strategy:
The Value Chain, the Balanced Scorecard, and the Strategy Map
5. The balanced scorecard can be made more effective by developing
it at a detail level so that employees:
A.
Can see how it is put together.
B.
Appreciate all the effort that goes into its preparation.
C.
Respect management for including them in its formulation.
D. Can see how their actions contribute to the success of the
firm. E. Do not feel left out.
6.
The Euro is:
A. A combination of European nations that cooperate on economic
and trade matters. B. A version of Disney World located near Paris.
C. A currency used in many European countries. D. A currency used
in all European countries.
7. The main objective of value chain analysis is to identify
stages of the value chain where the firm can:
A.
Justify increases in the price of the product or service.
B. Increase value to the customer or reduce cost in some way. C.
Outsource production to other producers.
D.
Improve efficiency.
8. It is becoming more common to see
manufacturing firms use the value chain to take strategic steps to improve the
overall profitability of the firm by:
A.
Placing greater emphasis on the value chain.
B. Moving to an emphasis on upstream activities in the value
chain. C. Moving to an emphasis on downstream activities in the value chain. D.
Identifying most profitable customers.
E.
Finding low-cost manufacturing locations.
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Chapter 02 – Implementing Strategy:
The Value Chain, the Balanced Scorecard, and the Strategy Map
9. With regard to critical success
factors, which one of the following would not be considered a financial
measure of success?
A.
Cash flow.
B. Growth in industry productivity. C. Sales growth.
D.
Earnings growth.
E.
Reduction in the cost of inventory.
10. Which one of the following critical success customer factors
is best measured by warranty expense?
A. Quality.
B. Dealer and distributor efficiency and effectiveness. C.
Timeliness of delivery.
D.
Customer satisfaction.
