Solved by verified expert :19. (p. 196) An
advantage of a lease over a purchase is that the buyer can usually obtain a
more expensive vehicle for the same monthly payment.
20. (p. 198) One
of the first steps in a car purchase negotiation should be a discussion of the
trade-in vehicle.
21. (p. 198) A
trade-in vehicle should NOT be mentioned until the cost of the new car has been
settled.
22. (p. 198) If
you are somewhat interested in a specific vehicle, you should provide a small
deposit so the car seller will hold the vehicle for you.
23. (p. 200) Lemon
laws have been enacted in 48 of the 50 states for new vehicle purchases.
24. (p. 200) The
largest fixed expense associated with a new automobile is depreciation.
25. (p. 201) Studies
of consumer problems consistently rank auto repairs as one of the best consumer
services with few consumer complaints.
26. (p. 202) People
should be prepared for problems with purchases.
27. (p. 202) If
you have a problem with a product and you really want to get the attention of
someone in customer service, you should raise your voice during your
conversation.
28. (p. 202) If
you have a problem with a product, the first place you should express your
dissatisfaction to is the corporate headquarters.
29. (p. 202) Joe
bought some cheese at his local grocery store. After he brought it home, he
noticed it was moldy even though the expiration date was still three weeks
away. He should call the toll-free hotline number printed on the package to
tell the company of the problem he encountered.
30. (p. 203) The
settlement of a difference by a mediator is legally binding.
31. (p. 203) The
settlement of a difference by an arbitrator is legally binding.
32. (p. 203) Tracy
went to a local restaurant and became ill from the meal she ate. She can
contact her city or county health department to handle problems with the
restaurant.
33. (p. 205) Small
claims court is used to take legal action by a few individuals on behalf of all
who have suffered the same alleged injustice.
34. (p. 206) The
best place to find a qualified lawyer who will meet your specific needs is a
phone book.
35. (p. 206) One
of the best places to find a qualified lawyer who will meet your specific needs
is referrals from friends.
36. (p. 206) A
good time to use a lawyer is when you appear in small claims court.
37. (p. 206) The
best time to ask a lawyer about his fees is after he wins a case for you.
